Help & Support

Last updated: September 21, 2026

Need help? Email jgarcia@otunitylabs.com. We answer within 1–2 business days. Include the email on your account and, for order issues, the receipt code.

Delete your account

In the app: Settings → Delete account. This permanently deletes your profile, content and personal data. If you can't access the app, email us from the address on your account and we'll delete it for you. Business owners: close or transfer your business first.

Report or block someone

Open the person's profile (or the message menu) and choose Report or Block. Reports are reviewed by our team; blocking hides their content from you immediately. Venue owners can also mute or remove people from their chats.

Orders, receipts and refunds

Your orders and digital receipts are in the app. Refunds are handled by the venue that served you — contact them first with your receipt code. If you paid through JChat and can't reach the venue, email us.

Payments and card readers (businesses)

Payments and payouts run on Stripe. Check your Stripe dashboard for payout status. For card-reader or printer setup, see the dashboard's Devices and Printers pages, or email us.

Location and permissions

JChat uses your location only while the app is open, to show nearby venues and let you join their chats. You can change permissions in your phone's settings; some features won't work without location.

Forgot your password? Use "Forgot password" on the sign-in screen. To change your email or name, go to Settings.

Business owners

Manage your venue at jchat.cloud/dashboard (or dashboard.tabpos.cloud). Plans and billing are in the dashboard; you can cancel anytime.

Legal

Otunity Labs LLC · Davie, Florida, USA